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Salesforce Delivery & Operations Leader

John
Ranaudo.

Healthcare Organizations & Consulting Partners

I help Salesforce consulting practices and healthcare organizations turn complex programs into confident, profitable outcomes — as a senior leader embedded in your team.

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500+
Projects Delivered
$5M+
Portfolios Managed
4.9+
CSAT Score
15+
Years in Salesforce

How I Help

Senior delivery and operations leadership across the full program lifecycle — from scoping and staffing to governance, risk, and client outcomes.

01

Delivery Leadership

Portfolio governance, risk management, resource planning, and executive stakeholder engagement across multi-cloud, multi-team Salesforce programs. I own delivery outcomes — not just oversight.

02

Healthcare Technology

Deep experience with Health Cloud, Marketing Cloud, and Data Cloud inside major health systems — patient journeys, referral automation, compliance requirements, and the cross-functional dynamics that make healthcare delivery unique.

03

Partner & PMO Operations

Building and running delivery practices inside Salesforce consulting firms — scoping, SOW governance, utilization and margin optimization, and the frameworks that let a practice scale without breaking quality.

John Ranaudo
🏆
4.9+ CSAT Across 500+ projects
Meet John

I've Sat on Both Sides of the Table — and I Know Exactly Where Programs Break Down.

I joined Coastal Cloud as employee #60 and helped scale the practice to 500+ people — managing portfolios with $5M+ budgets, leading teams of 50 consultants, and overseeing programs with 8,000 end users across Healthcare, B2B, and M&A. I've built PMOs from scratch, rescued programs weeks from termination, and hit 40% profit margins on engagements that were bleeding when I walked in.

Today at Ascension, I lead product strategy across Salesforce Health Cloud, Marketing Cloud, and Data Cloud — delivering patient referral journeys, acquisition programs, and data-driven care experiences across 13+ markets and 8+ service lines.

  • Salesforce Certified: Agentforce Specialist · Administrator · Sales Cloud Consultant · Platform App Builder
  • Sales Cloud, Service Cloud, Health Cloud, Revenue Cloud, Marketing Cloud, Data Cloud, MuleSoft
  • Agile, Scrum, Kanban, Lean — and the judgment to know when to use which
  • B.S., Management of Information Systems — University of Central Florida
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500+
Projects
Delivered
$5M+
Portfolios
Managed
4.9+
Average
CSAT Score
$3M+
Revenue
Generated
40%
Profit Margins
on Projects

Track Record

Outcomes I've delivered across health systems, Salesforce partners, and enterprise programs.

Scaled a Consulting Practice from 60 to 500+ People

Built the delivery infrastructure — teams, governance, SOW frameworks, and utilization systems — that took a regional Salesforce partner to enterprise scale. Sustained 40% profit margins across $5M+ portfolios without sacrificing client outcomes.

Led Salesforce Delivery Across a National Health System

Directed product strategy for Health Cloud, Marketing Cloud, and Data Cloud across 13+ markets and 8+ service lines — delivering patient referral journeys, acquisition programs, and data-driven care experiences at enterprise scale.

Rescued Programs on the Verge of Termination

Stepped in when delivery had broken down and client relationships were on the line. Rebuilt governance, restored executive confidence, and turned failing engagements into extensions and referrals.

Built PMOs and Delivery Practices from the Ground Up

Designed and implemented the operational foundations of Salesforce consulting practices — from scoping methodology and SOW governance to resource planning and margin tracking — creating the systems that let teams scale without losing quality.

Maintained 94%+ Client Satisfaction Across 500+ Projects

Across nonprofit, healthcare, B2B, and M&A segments, client satisfaction has been the constant — industry-leading CSAT scores across a career-wide portfolio of complex, multi-cloud Salesforce programs.

Operated Enterprise Salesforce at National Scale

Managed Salesforce for one of the largest virtual school platforms in the country — 2,000+ users, $2M contract renewal, and full platform ownership at a scope most practitioners never reach.

Certifications

Salesforce Certified Agentforce Specialist
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Platform App Builder

Let's Work Together

Whether you're navigating a complex Salesforce program, building a delivery practice, or need senior leadership on a healthcare initiative — grab 30 minutes on my calendar.

Schedule My Discovery Call linkedin.com/in/johnranaudo